Your systems. One place to work.

  • Microsoft Entra ID
  • Google Workspace
  • Zendesk
  • Jamf Pro
  • Apple School Manager
  • Cisco Meraki
  • Chrome Enterprise
  • Xero
  • ThreatLocker
  • UniFi
  • PaperCut
  • TeamViewer

Product names and logos belong to their owners.

School IT and campus operations, in one place.

Manage tickets, repairs, devices, loans, facilities and bookings. AI sorts incoming requests and drafts replies, giving your team more time to get things done.

Start a 30-day free trial Explore the live demo

See what AI takes off your desk

  • No sign-in required for the live demo
  • Onboarding and a data import included
  • Students, staff and parents at no charge
The Plugboard dashboard on its My day view: my tickets, SLA breaches, repairs ready for collection and loans available, a Needs attention list coloured by urgency, and Service health with a one-line verdict above a tile for each service, marked up or down.
Explore the demo workspaceOpen live demo

Your school IT, working together.

Manage repairs from intake to return.

The student taps a card at the kiosk, the technician sets coverage, and every status change emails a tracking link.

  • Card-tap intake.

    Students check in a device at the kiosk, or your team opens a repair at the desk.

  • Coverage on intake.

    Record warranty, insurance or chargeable coverage at intake.

  • Tracking link.

    Every status change emails the student a link they can check from class.

  • Your repair provider.

    Keep updates from your connected repair provider on the same record.

Repairs guide

One repair, from intake to returnExample

A cracked screen arrives at the desk.

  1. Repair lodged

    The student and device are linked to the job.

    Recorded
  2. Coverage checked

    Warranty, insurance or chargeable coverage stays on the record.

    Reviewed
  3. Loaner issued

    A temporary device is linked to the same repair.

    Connected
  4. Ready for collection

    The status update includes a tracking link.

    Notified
Illustrative workflow · sample activity

Keep devices available when they are needed.

Issue and return devices, manage loan pools and see who has an overdue loan.

  • From the repair screen.

    Issue a loaner and link it to the device and repair record.

  • Bulk handout.

    Check out devices in bulk and record their condition with a photo on return.

  • Overdue by name.

    The dashboard lists each overdue loan with the holder's name and due date.

  • Pool synced from MDM.

    Jamf or Intune reports each loaner's last check-in beside its place in the pool.

Loans guide

A loaner, accounted forExample

Keep a device available while a repair is underway.

  1. Choose a loaner

    Select an available device from the loan pool.

    Available
  2. Issue to the student

    The holder, due date and repair stay together.

    Issued
  3. Follow overdue loans

    See who still has a device and when it was due.

    Visible
  4. Check it back in

    Record its condition and return it to the pool.

    Returned
Illustrative workflow · sample activity

Every serial in the fleet has a record.

The device page holds owner, room, warranty date, every repair and loan, and what Jamf or Intune last reported.

  • Search by serial.

    Find the owner, location, warranty and service history from a device serial.

  • MDM beside the record.

    Jamf, Intune, Mosyle or Chrome Enterprise data sits on the page, with last check-in.

  • Warranty from the vendor.

    GSX, Dell, HP and Lenovo report the warranty date, and an expiry view sorts them.

  • Guarded wipes.

    A remote wipe or admin-password read needs two permissions and a typed reason.

Devices guide

The whole device storyExample

Start with a serial. See the context behind it.

  1. Find the device

    Owner, location and warranty on one record.

    Matched
  2. Read the latest MDM report

    See what the connected provider last reported.

    Last seen
  3. Follow its history

    Repairs and loans sit beside the device.

    Connected
  4. Take the next action

    Remote and privileged actions follow access controls.

    Controlled
Illustrative workflow · sample activity

Built-in ticketing, or keep the one you have.

Set response and resolution targets and escalation rules, or connect Zendesk, Jira Service Management or Freshservice and keep your queue.

  • Targets and breaches.

    Set response and resolution targets for your team; breaches show on the dashboard.

  • Rules and escalation.

    Escalate unassigned or overdue tickets using rules your team controls.

  • Ticketing is optional.

    Keep Zendesk, Jira, Freshservice or another major ticket system and connect it.

  • Knowledge base.

    The guest Wi-Fi article answers the question before it becomes a ticket.

Tickets guide

A request, with a next stepExample

Keep the queue moving with targets and rules.

  1. Request arrives

    A support ticket brings the conversation together.

    Received
  2. Classify and assign

    Category, priority and ownership make the next step clear.

    Triaged
  3. Watch the service target

    Response and resolution targets stay visible.

    Tracked
  4. Escalate when needed

    Configured rules surface unassigned or overdue work.

    Rule-based
Illustrative workflow · sample activity

Run projects, rooms and bookings from the desk.

Rooms and equipment carry bookings and a maintenance history, and facilities or administration run their own desk on the same records.

  • Project cards.

    Give each project an owner, milestones, budget and readiness score.

  • Rooms and equipment.

    Manage booking calendars, maintenance history and replacement dates.

  • Team workload.

    See open work across your team and campuses to balance the workload.

  • Facilities desk.

    Give facilities its own work queue with the campus operations add-on.

Operations guide

From planned work to completionExample

Projects, rooms and equipment share the desk.

  1. Plan the work

    Give a project an owner, milestones and a budget.

    Assigned
  2. Book the equipment

    Room and equipment calendars show the booking.

    Reserved
  3. Record maintenance

    Keep the service history beside the equipment.

    Recorded
  4. Balance the workload

    See open work across the team and campuses.

    Visible
Illustrative workflow · sample activity

Keep students, staff and families informed.

A card tap at the kiosk opens the job, and parents see the repair status and any approved charge.

  • Card-tap kiosk.

    A student taps their card at the library kiosk and picks repair, loan or request.

  • Student and staff portals.

    Students and staff submit requests and follow their progress from the portal.

  • The parent's link.

    Show repair progress, current loans and approved charges in one place.

  • Charges are a setting.

    Choose whether parents see approved charges, with card payments through Stripe.

Parent portal guide

One job. Everyone informed.Example

Students, staff and families can follow the work.

  1. Tap in at the kiosk

    Start a repair, loan or request with a card tap.

    Checked in
  2. Track the request

    Students and staff see progress in their portal.

    Updated
  3. Keep families informed

    Parents see repair progress and approved charges.

    Shared
  4. Collect the device

    The tracking link shows when it is ready.

    Ready
Illustrative workflow · sample activity

The thinking is done before you open the ticket.

Plugboard works in the background, not in a chat box. When a ticket arrives or a requester replies, it prepares a brief, triage and a reply draft grounded in your own records. AI suggestions are labelled, with review and undo where supported.

  • Prepared, not requested.

    A brief, suggested fields and a draft are waiting when the ticket opens, and a wrap-up note when it is solved.

  • Same issue, handled once.

    Eligible same-person duplicates can merge in auto mode, with one-click unmerge. Review related reports together as one incident.

  • One-button routine work.

    Access requests arrive knowing the groups, licences and free seats. Joiner and leaver runbooks come from the SIS for approval.

  • It knows the page.

    Ask about the person or repair in front of you, and the answer highlights the matching records.

  • You set how far it goes.

    Off, shadow, suggest or auto for each feature. Auto unlocks only after a proven accuracy record, and never for identity.

How the AI works, and where it runs · AI Assistant guide

AI, working through the queueExample

Preparation happens before the ticket is opened.

  1. Triage prepared

    Category, priority and relevant records are suggested.

    AI prepared
  2. Related reports found

    Review duplicates and reports of the same issue.

    For review
  3. Reply drafted

    School knowledge and solved tickets inform the answer.

    Ready to edit
  4. Action prepared

    Identity changes wait for a person to approve.

    Approval needed
Illustrative workflow · sample activity

Plugs into the systems your school runs.

Connect your school.

Student systems, device fleets, identity, security and backup monitoring.

  • Student information & identity
  • Devices, repairs & support
  • Finance, infrastructure & AI
Explore connectors and plans

Less sorting.
Less chasing.
More work resolved.

AI works through the queue in the background, so your team starts with the context, the suggested next step and a reply already drafted.

Choose what stays a suggestion and what can run automatically. Eligible triage earns auto mode through a proven accuracy record at your school.

Explore AI-powered workflows

  1. Triage on arrival

    Classify the request, suggest priority and connect the relevant person and device. Apply eligible fields automatically when auto mode is enabled.

  2. Prepare the next move

    Read the conversation, find similar solved tickets and draft a reply from your school’s knowledge. Your technician reviews and sends it.

  3. Handle repeat work once

    Eligible same-person duplicates can merge automatically. Related reports can become one incident, while approved device fixes and access runbooks carry out routine work.

  4. Make the resolution reusable

    When a technician resolves a ticket, prepare the wrap-up note and a knowledge-base draft so the next answer does not start from scratch.

Next in preview: AI-assisted department and queue routing, richer intake decisions and detection of replies confirming a fix, ready for a technician to review and resolve. See the preview workflows.

More of your day, in one place.

Repairs and submissionsKiosk or desk intake, coverage on the record, vendor sync and tracking links.

Repairs and submissions

  • Card-tap intake at the kiosk
  • Warranty, insurance or chargeable on intake
  • Connected repair jobs sync to the record
Explore the guide
Loans, handout and stockLoan pools, bulk handout with photo check-in, consumables and family charges.

Loans, handout and stock

  • Loaner issued from the repair screen
  • Trolley handout, photo on return
  • Overdue loans named on the dashboard
Explore the guide
Tickets, SLAs and automationResponse and resolution targets, escalation rules, a knowledge base and surveys.

Tickets, SLAs and automation

  • Keep Zendesk, Jira or Freshservice and connect it
  • When-this-then-that rules
  • Repairs and loans run with ticketing off
Explore the guide
AI workflowsAutomatic triage where enabled, prepared replies, duplicate handling and approved actions across the desk.

AI workflows

  • Background triage, briefs and reply drafts
  • Routing and resolution review in preview
  • Actions follow your permissions and approvals
Explore AI workflows
Devices and fleetDevice inventory, warranty and remote support, including Mac screen sharing.

Devices and fleet

  • MDM inventory, warranty and device history
  • Audited remote support and Mac screen sharing
  • Guarded wipes with permissions and a reason
Explore the guide
Projects and operationsProjects, rooms and equipment, bookings, maintenance and team workload.

Projects and operations

  • Owners, milestones, budget and readiness
  • Bookings and lending for rooms and kit
  • Facilities desks with the campus operations add-on
Explore the guide
Monitoring and protectionPrinter, network and AV health, security alerts and backup status in one place.

Monitoring and protection

  • Printer, network and room-system health
  • Defender alerts and endpoint protection status
  • Veeam backup job status and last results
Explore the integrations
Campuses and sitesEvery campus in the same tenant, with roles and queues scoped by site.

Campuses and sites

  • Grant a role on a single campus
  • Queues and views per site
  • A single sign-in across every campus
Explore the guide
Portals and kioskCard-tap kiosk, student and staff portals, parent portal with charges, status page.

Portals and kiosk

  • Parents see status and approved charges
  • Stripe takes card payments
  • Public status page for outages
Explore the guide
People and identityRoster sync from the SIS, with Entra or Google state beside each person.

People and identity

  • Synergetic, Sentral, Compass, SEQTA, TASS
  • Guarded MFA resets from the person record
  • Inductions and a card checker
Explore the guide
Costs and financeCharges, budget codes, purchasing and invoices with Xero or MYOB.

Costs and finance

  • Charges against a family account
  • Budget codes on every purchase
  • Invoices to Xero or MYOB
Explore the guide
Reports and knowledgeReports and CSV export, insights, a knowledge base and a document library.

Reports and knowledge

  • Any list exports to CSV
  • Scheduled exports to Google Sheets
  • Knowledge base beside the queue
Explore the guide

Give your team time back.

Up to85%less time on repairs

The full repair process.

Before Plugboard
30 minutes
After Plugboard
1 minute

Handle intake, loan devices, updates and collection in one connected repair workflow.

Book a workflow demo

Up to60%less time preparing tickets

AI-assisted ticket preparation.

Before Plugboard
5 minutes
After Plugboard
2 minutes

Let AI suggest the queue, priority and a reply draft, ready for your team to review.

Explore AI-assisted tickets

Up to70%less time on routine workflows

Repeat actions, ready for approval.

Before Plugboard
10 minutes
After Plugboard
3 minutes

Let AI prepare supported repeat actions, then review and approve the work.

Explore workflow automation

A$250 a month, two technicians included.

Two technicians, up to 2,000 devices, every core module and a monthly AI allowance, with students, staff, parents and approvers at no charge. Each extra technician is A$60 a month, self-hosted is 15% less, and prices exclude GST.

We offer a 30-day free trial, the live demo opens with no sign-up, and onboarding with a standard data import comes with the plan.
Start a free trialPricing and the calculator

Included in the plan

30-day free trial
  • Repairs and submissions
  • Loans, handout and stock
  • Device records and MDM sync
  • Tickets, SLAs and automation
  • Kiosk, student, staff and parent portals
  • Roster sync and identity
  • SSO, MFA, passkeys and SCIM
  • Audit log, backups and export
  • AI workflows
  • Reports and CSV export
  • Onboarding and a data import
  • Updates and email support

Where the data lives and who sees it.

We align our controls with the ACSC Essential Eight, the ISM, ISO 27001 and the Australian Privacy Principles. The security pack holds the control inventory, questionnaire answers and the continuity statement, and names what we do not hold.

  • Essential Eight aligned
  • ISM aligned controls
  • ISO 27001 aligned controls
  • Australian Privacy Principles processor terms

Frameworks

  • ACSC Essential Eight aligned
  • ISM-aligned controls
  • ISO 27001-aligned controls
  • Australian Privacy Principles
  • Questionnaire answers on request

Where it runs

  • Hosted in Australia, a server per school
  • Or self-hosted on your own server
  • Your own database, row-level security
  • TLS in transit, secrets envelope-encrypted
  • Encrypted backups in the same region
  • AI hosted and pseudonymised, or on a local model

Access and audit

  • SSO with Entra, Google, SAML or OIDC
  • MFA and passkeys
  • SCIM provisioning and deprovisioning
  • Roles granted per campus
  • Audit row written before the command
  • Signed releases with an SBOM

Continuity

  • Full export, any time, machine-readable
  • The same software runs self-hosted
  • Source escrow on request
  • Published vulnerability disclosure
  • Deleted after the exit window, backups included
Request the security packRead Security

Questions we get first.

Do we have to use your ticketing?

No. Ticketing is optional. Repairs, loans, devices and the portals work with it off. Connectors include Zendesk, Freshservice and Web Help Desk; Jira Service Management workflows are planned. See the connector catalogue for each provider’s scope and status.

Does it connect to our student system?

Roster sync runs from Synergetic, Sentral, Compass, SEQTA, TASS or Schoolbox, and Entra or Google show the account state beside each person.

Where does our data live?

Managed hosting is a server per school in Australia, with encrypted backups in the same region. Or run the same software on your own server for 15% less. Hosted AI is the exception: pseudonymised text is processed by DigitalOcean in the United States. Where AI runs has the detail.

What does it cost?

A$250 a month on annual billing, with two technicians and up to 2,000 devices. Each extra technician is A$60 a month. Self-hosted is 15% less. Prices exclude GST, and the calculator is on the pricing page.

How much can AI handle automatically?

With AI enabled, Plugboard prepares triage, briefs and reply drafts in the background. Eligible triage and duplicate handling can run automatically after the feature earns auto mode. Reply drafts still need a person to send them, and identity actions require approval. The new resolution-confirmation review is in preview and needs a technician to close the ticket. Explore the workflows and controls.

Can we try it first?

Yes. Open the live demo with no sign-up, and take a 30-day free trial on your own school before the first invoice. A 15-minute walkthrough covers your devices and your student system.

See it run on your numbers.

Fifteen minutes on your device count, your student system and the workflow you want fixed, with a 30-day trial to follow.

Book a 15-minute demo Open the live demo