Support
Plugboard is run by your school. Most questions are answered fastest by the people who run it there; the rest come to us.
Students, parents and staff: start with your school's IT desk. They created your account, they can reset your sign-in, and they hold your records.
School IT teams and administrators: email hello@plugboard.app. Support is by email, 09:00 to 17:00 Australia/Sydney on business days, unless your order says otherwise.
The mobile app
Connecting to your school
On first launch the app asks for your school's Plugboard address, the same address you use in a browser, starting with https://. Your school's IT desk can tell you what it is. The app talks only to that address.
Signing in
Use the same sign-in you use on the web. If it does not work in a browser either, your school's IT desk can reset it. The app cannot create an account; schools provision them.
Trying it without a school account
Enter https://demo.plugboard.app to explore a demo school with fictional data. It resets every hour.
Your data
Your school controls the records in its Plugboard, including requests, repairs, loans and devices. To see, correct or delete them, ask your school first. How we handle information about you, and what the app and the Microsoft Teams bot do, is in our Privacy Policy. You can also write to us at hello@plugboard.app.
Reporting a security issue
Please follow our vulnerability disclosure process rather than email support, so the report reaches the right people quickly.
Documentation
Guides for technicians and administrators, including setup, connectors and release notes, are at docs.plugboard.app.