One console for your entire ICT service desk.
Loans, repairs, ticketing, devices, identity, stock and costs: every system your IT team touches, on a single pane of glass. Modular by design, so you plug in only what you need and connect the tools you already run.
Stop tab-hopping between a dozen systems
Education IT teams juggle MDM, SIS, ticketing, identity, repair vendors and comms, each with its own login and its own export. Plugboard brings them together into one console, so your team works from a single place instead of ten.
Everything your IT team needs, in one place
A complete service desk in one secure, multi-tenant platform. Every module is optional, so you turn features on or off for each campus, team or role and make the workflow your own. Switch one off and it is genuinely gone, enforced on the server rather than just hidden from the menu.
Laptop & iPad loans
Auto-numbered loans with MDM serial autocomplete, bulk pull from a device group, holder history and policy links.
Repairs & submissions
The full repair lifecycle: configurable coverage (warranty, insurance or your own categories), repair types, vendor sync, ready-for-collection, costs and outcomes.
Built-in and external ticketing
Use your own built-in ticket system, or connect Zendesk, Salesforce and more. Statuses and types map across automatically.
SLAs & escalation
Set response and resolution targets per priority, with automatic escalation and alerts when a ticket is heading for a breach.
Automation rules
When-this-then-that rules handle the routine work: auto-assign, notify, change status, escalate or fire a webhook, with no scripting required.
Analytics & reporting
Break costs down by repair type, coverage, month or your own terms, schedule reports to email out automatically, and export to CSV for finance.
Stock, purchases & assets
Track consumables and assets from purchase to retirement, with stocktake, charges, budget codes and per-client purchase records.
Bulk device handout
Hand out and collect school-issued devices in bulk each year, with reusable programs, custom fields, photo check-in and on-the-spot device swaps.
Knowledge base & CSAT
A self-service knowledge base for the common fixes, plus CSAT satisfaction surveys so you can see how every interaction landed.
Directory & user management
Manage people straight from your directory across Entra ID, Google Workspace and Active Directory, with SCIM provisioning so accounts and leavers sync themselves.
Printer fleet monitoring
Keep an eye on the whole print fleet, with toner levels, status and alerts pulled live, right alongside everything else.
Service monitoring
Watch the services your desk depends on from a live status board, with HTTP, TCP, TLS and ping checks, latency and certificate-expiry tracking, instant alerts, and a public status page you can share.
Built-in assistant
A private, in-product assistant that looks up people, devices and tickets and actually does the work: it calls the same tools your technicians use, respects their permissions, and returns clickable results.
Open API, webhooks & MCP
A documented REST API with scoped keys, outbound webhooks, and a built-in MCP server, so the systems and AI tools you already use can work with the desk directly.
Live dashboard & audit
Real-time stats and a live activity feed, plus an append-only audit log of every consequential action.
Depend on capabilities, not vendors
Every integration is a self-contained module you plug in when you need it. The desk asks for a capability, like "look up a device by serial" or "create a ticket", and whichever provider you have connected answers. Swap providers whenever you like, with no rework on your side.
Choose
Pick a provider for any category: MDM, ticketing, identity, SIS, email, SMS and more.
Configure
Enter your details in a simple guided form. Credentials go straight into an encrypted vault, never into logs.
Test
We verify the connection before it goes live, so you never run a half-wired integration.
Activate
Automatic health checks watch every connection. If a provider goes down, the platform carries on gracefully and you can switch providers in a click.
Plug in the tools you already run
Connectors across every category an education IT team touches. ● Live today, ● Planned on the roadmap. Student systems differ from country to country, so if yours is not here yet we will build it for you, free.
A portal for everyone who touches the desk
Each portal is fully customisable per institution. Show exactly what each audience should see, in your own branding, with your own wording.
Full console
- Dashboard, loans, repairs and tickets
- Stock, costs, device handout and printers
- Client and device search
- Admin: users, roles, connectors, branding
Client self-service
- Lodge and track repairs
- Request loans, see assigned devices
- View history and any charges
- Kiosk mode with card-tap login
Read-only visibility
- Their child's device or devices and status
- Repair and loan progress
- Only the costs the institution chooses to expose
- Visibility you control, down to the field
Built for education data, not bolted on after
Protecting student and staff data is the default here, not an add-on. Isolation is enforced all the way down at the data layer, so every institution's information stays its own.
Encrypted credential vault
Every credential is encrypted per tenant and decrypted only in memory while a connector runs. Secrets are never logged and never sent back to the browser.
Database-level isolation
Every record is tagged to its tenant and isolation is enforced in the database itself, not just in app code. A request without the right context simply returns nothing.
Roles, SSO and enforceable MFA
Granular roles and permissions per user, single sign-on (SSO and SAML), and a tenant security policy that lets you require two-factor authentication across the whole team, not just offer it.
Audit trail & privacy controls
Every consequential action is recorded immutably, with retention rules you set, full export for compliance, and per-person erasure when someone has to be removed for good, so you can meet the privacy obligations of wherever you operate.
Hardened by default
Input is validated at every layer, traffic is encrypted in transit, and public-facing endpoints are protected against abuse.
Data residency you control
Tell us which country or region your data has to stay in and we host it there, or run it on your own infrastructure so it never leaves your walls. Same product, your choice.
Encrypted backups & export
Scheduled, encrypted snapshots with per-tenant data export, so recovery and data portability are built in, not afterthoughts.
Resilient sign-in
Single sign-on with automatic failover to local accounts, so an identity-provider outage never locks your team out of the desk.
Hosted by us, or run it yourself
One platform, two ways to deploy, anywhere in the world. Your data lives in the country you choose, or on your own hardware. Start hosted and move to self-managed later, or the other way around. No lock-in, ever.
Hosted SaaS Managed
- Your own subdomain or a custom domain
- Fully managed and automatically scaled
- Backups, monitoring and upgrades handled for you
Self-hosted Your infrastructure
- One command, or a double-click, to run. No Docker required
- Your data stays on your infrastructure, end to end
- Exactly the same product and features as hosted
- Built-in TLS/HTTPS, with no extra reverse proxy to configure
Click around the real thing
Not a video, not a mockup: a running Plugboard with fictional students, devices and repairs. Lodge a job, issue a loan, run the assistant. Nothing to install, no sign-up.
Some actions are disabled in the public sandbox (backups, connector credentials, API keys). Book a walkthrough to see those on your own data.
Free while we are in beta
Plugboard is in beta and open to new customers now. Run it on your own infrastructure and your first three months are free. Prefer us to host it? Your first month is free. Either way it is the full product, with nothing held back and no credit card to start.
Everything in the platform, for your whole team, hosted by us or on your own infrastructure.
- The complete product, every module unlocked
- We build and wire up your integrations at no cost
- Setup, data migration and onboarding included
- A direct line to the people building it
- Your data is yours, exportable whenever you ask
A real product, not a prototype
Every module on this page is built and running today. Beta means it is new to the market, not that it is unfinished.
Your feedback shapes the roadmap
Beta institutions get a direct say in what we build next. Ask for a connector or a workflow change and it goes straight to the top of the list.
Honest about the trade-off
You are early, so you may hit the occasional rough edge. In exchange you get the product free while you trial it and fixes fast, from the team that wrote it.
No lock-in at the end
When your trial is up, continue on normal pricing, stay on your own infrastructure, or walk away with a full export. Your choice either way.
See your whole service desk on one board
Start your free trial, or book a walkthrough first and we will connect Plugboard to the systems you already run (your MDM, your SIS, your ticketing) and show you your single pane of glass, with your data.