The service desk that already knows your school.

Every ticket opens with the person’s year and tutor group, the device they were issued and any loan or repair. One desk for school IT, in place of the one you run today.

Request a demo How pricing works
  • 15 minutes on your own devices and student system
  • A server per school, hosted in Sydney
  • Every staff account included

Your school IT, working together.

Everything else the desk does is below.

Every ticket starts with the person and their device.

A ticket opens with the requester’s year and tutor group, the device they were issued, its warranty and any loan or repair, so the first reply can be the answer.

  • The school on the ticket.

    Year, tutor group and student ID from your student system, and the device from your device management.

  • Targets and breaches.

    Set response and resolution targets for your team; breaches show on the dashboard.

  • Raised as you type.

    Describe the problem and the person, device, category and priority fill in, and a walk-in fix is raised resolved on the spot.

Tickets guide

Every serial in the fleet has a record.

The device page holds the owner, room, warranty, every repair and loan, and what your device management last reported.

  • Search by serial.

    Find the owner, location, warranty and service history from a device serial.

  • Loaner from the repair screen.

    Issue a loaner and link it to the device and repair record.

For schools that own their students’ devicesA cracked screen goes from a card tap at the kiosk to collection on one repair, with coverage set at intake and a loaner on the same record.

Devices guide

One record for every student and staff member.

Students and staff sync from your student system, with your identity account state beside each person.

  • Roster from your student system.

    Your student information system keeps students and staff current.

  • Account state beside each person.

    See the identity account state next to the person record.

  • Guarded MFA resets.

    Start a guarded MFA reset from the person record.

Documentation

Keep students, staff and families informed.

A card tap at the kiosk opens the job, and parents see the repair status and any approved charge, once the school links them.

  • Card-tap kiosks.

    A student taps their card at the library kiosk and picks repair, loan or request.

  • Student and staff portals.

    Students and staff submit requests and follow their progress from the portal.

  • The parent’s link.

    Repair progress, current loans and approved charges in one place, once the school links each parent.

Parent portal guide

Automation you can read. AI that earns its place.

Flows carries the routine work across the desk. AI drafts the flows and acts on its own only where your people have agreed with it.

  • Drafted from a sentence.

    Describe the work in plain words. The draft is grounded in your own tickets, repairs and settings.

  • Decisions that earn trust.

    AI answers start as suggestions and act on their own only after your people have agreed with enough of them.

  • Guard rails on every step.

    Accounts, devices and admin roles wait for a go-ahead with step-up, and nothing is deleted.

How Flows and AI work

Plugs into the systems your school runs.

Connect
your school.

Student systems, device fleets, identity, security and backup monitoring.

Explore connectors
  • SynergeticStudent information
  • SentralStudent information
  • CompassStudent information
  • Jamf ProDevice management
  • Microsoft IntuneDevice management
  • Apple School ManagerDevice management
  • Microsoft Entra IDIdentity
  • Google WorkspaceIdentity
  • ZendeskTickets in when you switch
  • PaperCutPrint and network
  • CompNowRepair services
  • Ollama (local AI)AI

Also connected: Cisco Meraki, Chrome Enterprise, Xero, ThreatLocker, UniFi and TeamViewer.

Not listed? We scope and quote custom connectors up front. Ask about yours.

Product names and logos belong to their owners.

More of your day, in one place.

  • Projects and operations

    Projects, rooms and equipment, bookings, maintenance and team workload.

    Guide

  • Monitoring and protection

    Printer, network and AV health, security alerts and backup status in one place.

    Guide

  • Campuses and sites

    Every campus in the same tenant, with roles and queues scoped by site.

    Guide

  • Costs and finance

    Charges, budget codes, purchasing and invoices with Xero or MYOB.

    Guide

  • Reports and knowledge

    Reports and CSV export, insights, a knowledge base and a document library.

    Guide

  • Mobile and chat

    Raise and follow requests from the mobile app or a team-chat bot, with no tracking in the app.

    Guide

Give your team time back.

Up to

85%

less time on repairs

The full repair process.

Before Plugboard
30 minutes
After Plugboard
1 minute

Handle intake, loan devices, updates and collection in one connected repair workflow.

One price for the school, set by your enrolment.

Plugboard is priced per licensed student, a year, from your census count. Every module, every staff account and every device are covered, and hosted AI comes with a monthly allowance. A 30-day trial on your own data follows the demo. Onboarding and your data import are a one-off line on the quote.

Request a demo How pricing works

Included in the plan

30-day trial
  • Tickets, SLAs and flows
  • Devices, loans and repairs
  • Kiosk, student, staff and parent portals
  • Roster sync and identity
  • SSO, MFA, passkeys and SCIM
  • Audit log, backups and export
  • Reports and CSV export
  • Updates and email support

Where the data lives and who sees it.

Each school runs on its own server in Sydney with its own database, and signs in through its own identity provider with MFA it can enforce. We hold no SOC 2 or ISO 27001 certification and no ST4S assessment, and the Security page says where each one stands.

Where it runs

  • A server per school, in Sydney
  • Or self-hosted on your own server
  • Your own database, row-level security
  • Encrypted backups, with an offsite copy in Oceania, best effort

Hosted AI

  • Embeddings and decisions run on Cloudflare
  • Chat uses Anthropic’s Claude, processed in the United States
  • Names, emails, phone numbers and IDs pseudonymised first
  • A school can switch AI off

Access and audit

  • SSO with Entra, Google, SAML or OIDC, tested before it goes live
  • MFA and passkeys
  • SCIM provisioning and deprovisioning
  • Audit row written before the command

Continuity

  • Full export, any time, machine-readable
  • The same software runs self-hosted
  • Deleted after the exit window, backups included
Read Security

Questions we get first.

Not here? Email hello@plugboard.app.

Can Plugboard replace our current desk?

Yes. Plugboard is the whole service desk: tickets, devices, loans and repairs on the same records. When you switch, your people and devices come in from your student system and device management, and the desk connectors (Freshservice, Jira Service Management, Halo, ServiceNow, Zendesk and Web Help Desk) bring your tickets across. The connector catalogue shows each one’s scope and status.

Does it connect to our student system?

Yes. Students and staff sync from Synergetic, Sentral, Compass, TASS or Schoolbox, and Entra or Google show the account state beside each person.

How much can AI handle automatically?

With AI enabled, Plugboard prepares triage, briefs and reply drafts in the background, and drafts flows when you ask. Triage, duplicate handling and the decisions inside flows run automatically only after people have agreed with them often enough. Reply drafts still need a person to send them, and accounts, devices and admin roles need a person’s go-ahead.

Where does our data live?

Managed hosting is a server per school in Sydney, with encrypted backups and an offsite copy in Oceania, best effort. Or run the same software on your own server, at the same price. Hosted AI is the exception: Cloudflare runs embeddings and decisions, and chat uses Anthropic’s Claude, processed by Anthropic in the United States. Names, emails and IDs are pseudonymised first, and a school can switch AI off. Security has the detail.

Can we try it first?

Yes. After a 15-minute demo we set up a 30-day trial on your own school’s data, before the first invoice.

See it run on your numbers.

Fifteen minutes on your devices, your student system and the workflow you want fixed, with a 30-day trial on your own data to follow.

Request a demo

We reply within one working day.